• 1st and 2nd Line Support for over 700 internal IT Customers across 74 sites running on Microsoft XP and
Windows 2003 servers.
• Detailed fault finding support utilizing Helpdesk software (Hornbill SupportWorks)
• Backup Exec with continuous protection operative
• Ongoing monitoring and maintenance of Symantec Backup Exec including tape cataloguing and
• Managed deployment of both Trend Antivirus and Symantec Antivirus
• Customer Field Technician providing hardware repair/replacement and software fixes