► Acted as Technical Support Manager – supported end-users by investigating and resolving IT problems.
► Deployed onsite for performing hardware/software faults across the University of Bristol campus.
► Rolled out the latest technologies and innovations and was seen as a subject matter expert within the team. ► Maintained the IT posture of the organisation and kept up to date with the emerging threat landscape.
✓ Managed teams – ensured IT Support Teams communicated with the Service Desk and 3rd Line Support. ✓ Led all IT workstreams and delivered complex support to 4000+ staff & students. ✓ Contributed to third line support – independently managed end-user incidents ensuring swift resolution. ✓ Increased productivity, operations and delivery – responsible for lifecycle management of all devices.